Shipping policy

Shipping Policy

Last updated: October 20th, 2026

At Luvimex, we work hard to get your products to you as quickly and safely as possible. Please review the information below so you know exactly what to expect after placing your order.

Where We Ship

We currently ship within the United States only. If you have questions about shipping to a specific location, please contact us at hello@shopluvimex.com before placing your order.

Processing Time

  • Orders are processed and fulfilled Monday through Friday (business days only), excluding U.S. federal holidays.
  • Orders placed on weekends or holidays will begin processing on the next business day.
  • Please allow 1–3 business days for your order to be processed before it ships.

Shipping Time

  • Standard shipping takes 7 to 14 business days from the date your order is shipped (not from the date of purchase).
  • You will receive a shipping confirmation email with tracking information once your order leaves our facility.
  • Please note: delivery times are estimates and are not guaranteed. Luvimex is not responsible for delays caused by shipping carriers.

Shipping Costs

Shipping costs are calculated at checkout based on your order and location. Any applicable shipping fees will be clearly displayed before you complete your purchase.

For subscription orders, a flat shipping fee of $4.99 applies to each recurring shipment.

Order Tracking

Once your order ships, you’ll receive an email with a tracking number and link. Please allow up to 24–48 hours for tracking information to update after you receive the email.

If you do not receive a tracking email, please check your spam/junk folder first, then contact us at hello@shopluvimex.com.

Shipping Delays

While we do our best to meet the estimated shipping windows, delays can occasionally occur due to:

  • High order volume (holidays, promotions, launches)
  • Weather conditions
  • Carrier delays
  • Incorrect or incomplete shipping addresses provided at checkout

Luvimex is not responsible for delays outside of our reasonable control.

Incorrect Shipping Address

Please double-check your shipping address at checkout. If you provide an incorrect or incomplete address:

  • Contact us at hello@shopluvimex.com as soon as possible. If your order has not yet shipped, we will do our best to update it.
  • If your order has already shipped, we are unable to change the address.
  • Orders returned to us due to an incorrect address may be reshipped at the customer’s expense.

Lost or Stolen Packages

If your tracking shows “Delivered” but you have not received your package:

  • Check with neighbors, your mailbox, and any secure locations where packages are typically left.
  • Wait 24–48 hours — packages are sometimes marked as delivered before they actually arrive.
  • Contact your local carrier (USPS, UPS, FedEx) to file a claim.
  • If you still cannot locate your package, email us at hello@shopluvimex.com within 7 days of the delivery date and we will do our best to assist.

Luvimex is not responsible for packages marked as “Delivered” by the carrier but reported missing by the recipient. However, we will always do our best to help resolve any issues.

Damaged in Transit

If your product arrives damaged, please email hello@shopluvimex.com within 7 days of delivery with:

  • Your order number
  • Photos of the damaged product and packaging

We will arrange a replacement or refund as outlined in our Return and Refund Policy.

Contact Us

For any questions about shipping, please reach out:

Email: hello@shopluvimex.com
Company: Vega Ecom LLC
Brand: Luvimex