Refund policy
Return and Refund Policy
Last updated: October 20th, 2026
At Luvimex, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help.
30-Day Satisfaction Guarantee
We offer a 30-day return window from the date your order is delivered. If you are not satisfied with your product for any reason, you may request a return or refund within this period.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The request is made within 30 days of the delivery date.
- The product is in its original condition (unused or lightly used for evaluation purposes is acceptable, as we understand beauty products need to be tried).
- Proof of purchase (order number or confirmation email) is provided.
How to Request a Return or Refund
To start a return, please email us at hello@shopluvimex.com with the following information:
- Your full name
- Order number
- Reason for the return
- Photos of the product (if applicable, for damaged or defective items)
Our customer service team will respond within 1–2 business days with return instructions.
Refund Processing
Once your return is received and inspected (or your refund is approved without return in cases of low-value items or damaged goods), we will process your refund to the original payment method within 5–10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
Damaged, Defective, or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us at hello@shopluvimex.com within 7 days of delivery with photos of the issue. We will send a replacement at no additional cost or issue a full refund — whichever you prefer.
Non-Refundable Items
The following items are not eligible for return or refund:
- Gift cards
- Items marked as “Final Sale”
- Items purchased from third-party retailers (please contact the retailer directly)
Return Shipping
- For returns due to our error (damaged, defective, or incorrect items), Luvimex will cover the return shipping cost.
- For change-of-mind returns, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.
Subscription Orders
If you are enrolled in our subscription program, each individual shipment is eligible for a refund within the 30-day window from its delivery date. For cancellation of future subscription shipments, please see our Purchase Options Cancellation Policy.
Contact Us
For any questions about our Return and Refund Policy, please reach out:
Email: hello@shopluvimex.com
Company: Vega Ecom LLC
Brand: Luvimex