Política de cancelación

Purchase Options Cancellation Policy

Last updated: October 20, 2026

This policy explains how our subscription program works at Luvimex, how to cancel, pause, or modify your subscription, and your rights as a subscriber. By enrolling in a Luvimex subscription, you agree to the terms outlined below.

1. Our Subscription Program

Luvimex offers an optional subscription program that delivers your favorite products to you on a recurring basis so you never run out.

  • Subscription price: $29.99 per order
  • Shipping: $4.99 per order (flat rate)
  • Billing: Recurring, based on the delivery frequency you select at checkout
  • Payment method: The payment method you provide at signup will be automatically charged for each recurring order

2. 100% Opt-In — No Forced Enrollment

We will NEVER forcefully enroll you in a subscription.

  • Subscriptions at Luvimex are completely optional.
  • You will only be enrolled if you actively and knowingly select the subscription option at checkout.
  • One-time purchases are available for every product. You are never required to subscribe to buy from us.
  • All subscription terms, pricing, billing frequency, and shipping charges are clearly disclosed before you check out.

If you ever feel you were enrolled in a subscription without your consent, please contact us immediately at hello@shopluvimex.com and we will investigate and resolve the issue right away, including a full refund if warranted.

3. How Billing Works

  • Your first subscription order is charged at the time you place the order.
  • Each future recurring order is charged automatically on the schedule you selected (e.g., every 30 days, every 60 days).
  • You will receive an email reminder before each recurring charge so you have time to make changes or cancel if needed.
  • Prices, taxes, and shipping fees are disclosed before each order ships.

4. How to Cancel Your Subscription

You can cancel your subscription at any time, with no cancellation fees and no questions asked. There are two easy ways to cancel:

Option 1: Through Your Account

  1. Log in to your account at shopluvimex.com
  2. Go to “My Subscriptions”
  3. Select the subscription you want to cancel
  4. Click “Cancel Subscription” and follow the prompts

Option 2: By Email

Send an email to hello@shopluvimex.com with:

  • Your full name
  • The email address used on the subscription
  • Your order number (if available)
  • A request to cancel

Our customer support team will process your cancellation within 1–2 business days and send you a confirmation email.

5. Cancellation Timing

  • To avoid being charged for your next shipment, you must cancel at least 24 hours before your next scheduled billing date.
  • Cancellations submitted after a recurring charge has already been processed will take effect for the following billing cycle. The already-processed order will still ship, and refunds for that shipment will be handled under our standard Return and Refund Policy.

6. Pausing or Modifying Your Subscription

In addition to cancellation, you can also:

  • Pause your subscription for a set period
  • Skip an upcoming shipment
  • Change your delivery frequency
  • Update your shipping address or payment method
  • Swap or change the product in your subscription (if applicable)

To make any of these changes, log in to your account or email us at hello@shopluvimex.com.

7. Refunds on Subscription Orders

  • Individual subscription shipments are covered by our standard Return and Refund Policy (30-day satisfaction guarantee).
  • If a subscription shipment is charged after you requested cancellation, please contact us at hello@shopluvimex.com and we will issue a full refund.

8. Failed Payments

If your payment method fails on a recurring charge:

  • We will attempt the charge again over the following few days.
  • You will be notified by email so you can update your payment information.
  • If payment cannot be collected, your subscription may be paused or cancelled.

9. Changes to This Policy

Luvimex reserves the right to update this Purchase Options Cancellation Policy at any time. If we make material changes, we will notify active subscribers by email. Your continued participation in the subscription program after the effective date of any changes constitutes your acceptance of the updated policy.

10. Contact Us

For any questions, cancellation requests, or concerns about your subscription, please contact:

Email: hello@shopluvimex.com
Company: Vega Ecom LLC
Brand: Luvimex

We respond to all subscription-related inquiries within 2–4 business days.